Terms of Service

1. Agreement and eligibility

These Terms of Service (the “Terms”) are a binding agreement between you and RealSpiro LLC (“Real Spiro,” “we,” “us,” or “our”) governing your access to Real Spiro websites, property-intelligence tools, CRM, communications tools, reports, presentations, integrations, APIs, and related services (collectively, the “Service”). By creating an account, clicking to accept, purchasing a plan, or using the Service, you agree to these Terms and acknowledge our Privacy Policy. If you use the Service for a company or team, you represent that you have authority to bind that organization, and “you” includes that organization.

You must be at least 18 years old and legally capable of entering a contract. The Service is intended for United States real-estate and business use and is not directed to children. You may not use the Service if applicable law prohibits you from doing so.

2. Accounts, workspaces, and authorized users

• Provide accurate account and billing information and keep it current.
• Protect credentials, use reasonable security controls, and promptly notify us of suspected unauthorized access.
• You are responsible for activity under your account and for users you invite to a workspace.
• Workspace owners and administrators may manage access, billing, shared records, and exports. Shared workspace content remains controlled by the workspace when a member leaves.
• Accounts and seats may not be shared with unauthorized people, resold, or used to evade plan limits.

3. Plans, payment, renewal, and cancellation

Current plans, features, limits, and prices appear on the Pricing page and in the checkout disclosure. Paid subscriptions renew automatically at the price, interval, and seat count shown before purchase until canceled. Applicable taxes may be added. A third-party payment processor handles payment credentials, and its services are subject to its applicable terms.

• Consent before charge. We show the amount, billing frequency, renewal terms, coverage acknowledgement, and cancellation method before requesting payment authorization.
• Plan or seat changes. Upgrades, downgrades, and seat changes may produce the prorated charge or credit disclosed before confirmation. A price increase applies only after the notice and consent or cancellation opportunity required by law.
• Cancellation. You may cancel online from Billing at any time. Cancellation stops future renewals and ordinarily takes effect at the end of the current paid period unless the checkout disclosure or applicable law says otherwise.
• Refunds. Fees are non-refundable and credits are not redeemable for cash except where required by law or expressly stated at purchase. Canceling does not ordinarily create a prorated refund.
• Failed payment. We may retry payment, limit paid features, or suspend access after reasonable notice. You remain responsible for authorized charges incurred before cancellation.

4. License and ownership

Subject to these Terms and your plan, Real Spiro grants you a limited, revocable, non-exclusive, non-transferable right to use the Service for your internal personal or commercial real-estate workflow. Real Spiro and its licensors retain all rights in the Service, software, designs, models, compilations, documentation, and branding. No right is granted to copy, frame, mirror, reverse engineer, scrape, benchmark for a competing service, resell, sublicense, or create derivative services except where applicable law does not permit that restriction or we authorize it in writing.

5. Your content and data responsibilities

You retain ownership of content you submit, including CRM contacts, notes, documents, messages, recordings, listing materials, and presentation content (“Customer Content”). You grant Real Spiro and our processors a limited license to host, copy, transmit, transform, display, and otherwise process Customer Content only to provide, secure, support, and improve the Service, comply with law, and enforce these Terms.

You represent that you have all rights, notices, permissions, consents, and lawful bases needed to collect, upload, use, record, disclose, and instruct us to process Customer Content. You are responsible for its accuracy and legality, your instructions, your recipients, and maintaining any copies you require. Do not submit Social Security numbers, payment-card data, health information, authentication secrets, or other sensitive information unless a feature expressly requests it and you are authorized to provide it.

6. Property data, contact data, and reports

Property and contact results may combine public records, government sources, licensed providers, customer submissions, inferred matches, and automated processing. Source coverage, freshness, definitions, and availability vary by jurisdiction and plan. Records may be missing, delayed, duplicated, matched to the wrong person or parcel, or otherwise inaccurate. A “verified,” “official,” “confidence,” or similar label describes the cited source or matching process—not a warranty of present accuracy.

Real Spiro is not a title company, appraisal firm, law firm, brokerage, lender, credit bureau, or substitute for an official record search, inspection, survey, environmental review, licensed appraisal, title report, or professional due diligence. Reports and estimates are informational only and are not legal, tax, financial, investment, lending, valuation, or brokerage advice. Independently verify material facts with the relevant official source and qualified professionals before acting or sharing a report.

7. Not a consumer reporting agency; prohibited eligibility uses

Real Spiro is not a “consumer reporting agency” and the Service is not a “consumer report” under the Fair Credit Reporting Act or similar laws. You must not use, provide, or represent Service data or outputs for tenant or resident screening; employment; consumer credit; insurance; benefits; licensing; or any decision about a person’s eligibility, access, terms, adverse action, or other purpose regulated by consumer-reporting law. You may not use the Service to investigate a person for stalking, harassment, identity theft, fraud, or another unlawful purpose.

8. Fair housing and anti-discrimination

You must comply with the Fair Housing Act and all federal, state, and local civil-rights and real-estate advertising laws. Do not use the Service, data, filters, communications, advertising, AI, or inferred characteristics to discriminate, steer, exclude, rank, target, or make housing or real-estate opportunities unavailable based on race, color, religion, sex (including sexual orientation and gender identity), national origin, familial status, disability, source of income, or any other protected characteristic or proxy. You are responsible for reviewing campaigns, listings, audiences, and decisions for discriminatory effects.

9. Communications, outreach, and recordings

When you use CRM email, SMS, calling, dialer, sequence, voicemail, recording, or transcription features, you—not Real Spiro—are the sender, caller, initiator, and party responsible for the communication. Compliance tools reduce risk but do not determine whether a message or call is lawful in your circumstances.

• Obtain and preserve the level of consent required for the channel, technology, content, and recipient. Do not treat public-record or skip-trace contact information as consent.
• Honor STOP, unsubscribe, do-not-call, revocation, and channel-specific opt-out requests promptly and maintain required suppression lists.
• Comply with the TCPA, Telemarketing Sales Rule, National Do Not Call Registry, CAN-SPAM Act, state mini-TCPA laws, quiet hours, caller-ID rules, carrier policies, and professional rules.
• Do not use prerecorded, artificial-voice, automated, bulk, or marketing outreach unless you have specifically confirmed it is permitted and have any required prior express written consent.
• Before recording or transcribing, obtain all-party consent where required, provide a clear notice, and stop recording if consent is refused. A platform notice does not replace your legal obligations.
• Do not upload or use purchased lists, harvested addresses, or contact data acquired or shared unlawfully.

10. Real Spiro’s own SMS program

This section applies to messages from Real Spiro about Real Spiro—not messages you send through your CRM. If you separately opt in, you agree to receive recurring account alerts and marketing SMS/MMS, including automated messages, at the number provided. Consent is not a condition of purchase. Message frequency varies; message and data rates may apply; carriers are not liable for delayed or undelivered messages. You must be the account holder or authorized user of the number and at least 18.

Reply STOP to opt out or HELP for help. We may send one confirmation after STOP. You may also contact info@realspiro.com. See the SMS Opt-In page for the current disclosure.

11. AI-assisted features

AI outputs can be incomplete, outdated, biased, or confidently wrong. They are generated from Customer Content, third-party data, prompts, and probabilistic systems and may not be unique. You must review outputs and source citations before use. Do not rely on AI for legal rights, regulatory compliance, professional advice, valuation, lending, tenant screening, protected-class decisions, or any high-impact decision about a person. You are responsible for editing and approving outbound AI-generated content and for disclosing AI use where required.

12. Public links, presentations, and integrations

You control whether to publish or share presentations and tokenized links. Anyone with an active public link may be able to view its published content, so review it for confidential, personal, contact, financial, or regulated data before sharing and revoke access when no longer needed. Third-party integrations and linked services are governed by their own terms and privacy practices. We are not responsible for third-party systems, source outages, changed APIs, or actions you authorize them to take.

13. Acceptable use

You may not use the Service to:

• break a law, court order, professional duty, contract, privacy right, publicity right, or intellectual-property right;
• send spam, unlawful telemarketing, threats, harassment, deceptive content, or discriminatory housing communications;
• scrape, bulk extract, sell, license, publish, or build a database from Service data beyond ordinary exports expressly allowed by your plan;
• circumvent usage, seat, security, access, rate, coverage, or compliance controls;
• upload malware, probe or disrupt the Service, impersonate another person, or gain unauthorized access;
• use personal or contact data to identify sensitive traits, facilitate harm, or make prohibited eligibility decisions; or
• misrepresent an estimate or AI output as an appraisal, title report, official record, legal conclusion, or guaranteed result.

14. Suspension and termination

You may stop using the Service and delete your account as described in the Privacy Policy. We may restrict or suspend access when reasonably necessary to prevent harm, address security or payment issues, comply with law or provider requirements, investigate suspected violations, or protect Real Spiro, users, or third parties. We may terminate for a material or repeated breach, unlawful conduct, fraud, abuse, or nonpayment. Where practical, we will provide notice and a reasonable opportunity to cure. Sections that by nature should survive—including payment, ownership, disclaimers, indemnity, liability limits, and disputes—survive termination.

15. Disclaimers

To the maximum extent permitted by law, the Service and all data, reports, outputs, communications tools, and third-party content are provided “as is” and “as available.” Real Spiro disclaims all express, implied, and statutory warranties, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, quiet enjoyment, and warranties arising from course of dealing. We do not warrant uninterrupted operation, complete coverage, legal compliance of your use, delivery of communications, preservation of data, or any business, property, investment, financing, or transaction result.

16. Limitation of liability

To the maximum extent permitted by law, Real Spiro and its affiliates, officers, employees, licensors, and providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages; lost profits, revenue, goodwill, opportunity, or data; business interruption; substitute services; or claims arising from communications, property decisions, third-party data, or AI outputs—even if advised of the possibility. Our aggregate liability arising from the Service or these Terms will not exceed the greater of (a) amounts you paid Real Spiro for the Service during the 12 months before the event giving rise to liability or (b) $100.

These exclusions do not apply where prohibited by law and do not limit liability that cannot legally be limited, including for fraud or willful misconduct. Some jurisdictions do not allow certain exclusions, so portions of this section may not apply to you.

17. Indemnity

To the extent permitted by law, you will defend, indemnify, and hold harmless Real Spiro and its affiliates, officers, employees, and providers from third-party claims, investigations, penalties, losses, and reasonable legal fees arising from your Customer Content; listings, campaigns, calls, texts, emails, recordings, or public shares; your use of property or contact data; your violation of these Terms or law; or your infringement or misuse of another person’s rights. We will provide reasonable notice and cooperation, and you may not settle a claim in a way that admits fault by or imposes obligations on Real Spiro without our written consent.

18. Changes and service modifications

We may improve, add, remove, or discontinue features and may update these Terms. Material changes will be communicated by email, in-product notice, or another reasonable method before they take effect when required by law. Changes apply prospectively. If you do not agree, stop using the Service and cancel before the effective date. Continued use after the effective date constitutes acceptance where permitted by law.

19. Governing law and disputes

These Terms are governed by New York law, without regard to conflict-of-law principles. Except where applicable law permits you to bring a claim elsewhere, the state courts located in Richmond County, New York and the United States District Court for the Eastern District of New York will have exclusive jurisdiction, and each party consents to personal jurisdiction and venue there. Nothing prevents either party from seeking temporary or injunctive relief for unauthorized access, misuse, or intellectual-property violations. Any claim must be brought within the limitations period provided by applicable law.

20. General terms

These Terms, the Privacy Policy, the purchase disclosure, and any written order form are the entire agreement about the Service. If an order form conflicts with these Terms, the order form controls for that purchase. You may not assign these Terms without our consent; we may assign them in connection with a merger, financing, reorganization, or sale of assets. Failure to enforce a term is not a waiver. If a term is unenforceable, it will be modified to the minimum extent necessary and the remainder stays effective. Neither party is liable for delay caused by events beyond reasonable control, except payment obligations. Headings are for convenience only, “including” means “including without limitation,” and electronic notices and signatures have the same effect as paper where permitted by law.

21. Contact

Legal notices and questions may be sent to RealSpiro LLC, 98 Beach St, Staten Island, NY 10304, or to info@realspiro.com. Our website is www.realspiro.com. We may send notices to the email address associated with your account.