Terms of Service

1. Acceptance and authority

By creating an account, accessing the platform, clicking an acceptance control, or using RealSpiro, you agree to these Terms and our Privacy Policy. If you use RealSpiro for a company, brokerage, team, or other organization, you represent that you have authority to bind that organization, and “you” includes both you and that organization.

You must be at least 18 years old and legally able to enter a contract. Do not use the Service if you do not agree to these Terms.

2. The Service

RealSpiro provides property-data search and reports, CRM and workflow tools, prospecting features, communications tools, integrations, analytics, document and presentation features, and AI-assisted functionality. Features, coverage, limits, and third-party data availability vary by market and plan. A feature shown in a preview, roadmap, beta, or marketing demonstration is not guaranteed unless it is included in your active plan at the time you use it.

3. Accounts, workspaces, and seats

• Provide accurate registration and billing information and keep it current.
• Keep credentials confidential, use reasonable account security, and notify us promptly of suspected unauthorized access.
• You are responsible for activity performed through your account and for the people you invite to your workspace.
• Workspace administrators may manage seats, data, integrations, billing, and member access for that workspace.
• Each paid seat is for one authorized person. Credentials may not be shared to avoid seat charges or access controls.

4. Plans, previews, and automatic renewal

Previews and the $1 7-day Starter week

RealSpiro is a paid service. Before you subscribe, the Service may show limited previews of public property data, such as a small number of address lookups and the first few owner names in a prospecting search. A preview is a sample, not a plan: it creates no right to continued access, may be limited by device, network, or market, and may change or end at any time. All other use of the Service requires a paid plan, and the way in is the Starter introductory week.

Eligible new Starter subscribers pay $1 plus applicable tax for their first 7 days. If you cancel in billing settings before day 7, RealSpiro automatically refunds that $1 as described under Cancellation and refunds below, and the monthly charge never starts. If you do not cancel, the subscription renews after the 7 days at $99 per month plus applicable tax until canceled. Existing subscriptions keep the terms accepted at purchase.

Paid subscriptions

Paid plans are sold as monthly subscriptions at the price, included-seat count, and additional-seat price displayed immediately before checkout. Starter and Pro are billed per seat. Pro+ includes 3 seats in its base workspace price and bills additional seats separately. When you affirmatively accept the recurring-billing disclosure and complete checkout, you authorize RealSpiro and its payment processor to charge the displayed subscription amount, plus applicable taxes, at purchase and at the beginning of each monthly renewal period until you cancel. Promotions apply only as stated at checkout.

A Pro+ brokerage administrator may offer to sponsor 25%, 50%, or 100% of an invited agent's additional seat. The exact brokerage and agent monthly amounts are displayed before the invitation is sent and again before the agent accepts. No sponsored-seat charge begins merely because an invitation was sent. When the agent accepts and completes any required checkout, the brokerage share and the agent's remaining share become separate monthly subscriptions, plus applicable taxes; a 100% sponsorship has no agent-side charge. Seat access requires every required share and the brokerage's Pro+ workspace subscription to remain active. If the two required subscriptions cannot be activated together or membership provisioning fails, RealSpiro cancels the attempted sponsored-seat subscriptions and initiates refunds for their initial charges. The agent controls any agent-side payment method through the linked billing portal. If the invite is revoked, the brokerage deactivates the sponsored agent, or the brokerage's Pro+ subscription ends, RealSpiro cancels the related sponsored-seat renewals and access ends; charges already incurred after successful activation remain subject to the refund terms below.

You must keep a valid payment method. Failed payments may result in retries, limited access, suspension, or reversion to preview-only access. You remain responsible for charges incurred before cancellation. We may change future prices or plan packaging with advance notice required by applicable law; a price change does not apply retroactively to an already-paid period.

Phone lines

Each user on a paid plan gets one phone line included. Extra lines are $5 a month each, plus tax. When you add a line we charge $5 right away as its own purchase, including during the $1 introductory week; the line then renews at $5 a month, plus tax, with the subscription that pays for that user's seat, starting with that subscription's next bill. Phone lines are never prorated, and there are no refunds or credits for unused time when a line is released, when you cancel, or when a plan or seat ends. When a brokerage pays for a member's seat, the member requests extra lines and a workspace administrator approves and adds them on the brokerage's subscription. Lines are released when you release them, when an agent leaves the team, when a plan is canceled, and when an account closes for non-payment, and we notify you before your numbers are released. Phone numbers are provided through our phone carrier and are not owned by you. Numbers can't be transferred to another provider. A released number can't be recovered. When your plan ends, extra lines are released at that time and your included line is released 7 days later. Phone lines can't be used to call 911 or other emergency services.

Cancellation and refunds

A workspace billing administrator may stop automatic renewal online from CRM billing settings by selecting Cancel renewal. Cancellation takes effect at the end of the current paid billing period, and paid access continues until then. A cancellation can be reversed before that date by selecting Resume renewal. You may also manage payment details and invoices through the linked billing portal.

Money-back guarantee: if you cancel the $1 seven-day introductory offer before day 7, RealSpiro automatically refunds your initial $1 to the original payment method. You do not need to contact us or request it; the refund is issued when the cancellation is recorded, and your card issuer controls how quickly it appears. The guarantee covers only the introductory dollar (plus any tax charged on it); it does not cover renewal subscription charges. Questions about a refund can go to info@realspiro.com.

Except for that introductory-dollar guarantee, where required by law, or expressly stated at checkout, amounts already charged are non-refundable and we do not provide credits for partial periods, unused seats, unused phone lines, or unused features. The one exception is an immediate upgrade: when you move to a higher plan or add seats, the unused part of what you already paid for the current period is credited toward the new amount, which is charged right away. A downgrade or seat reduction takes effect without a credit. Account deletion is different from ordinary renewal cancellation: when an eligible one-person workspace deletion is processed, its active subscription is canceled immediately and access ends.

5. Customer data and permissions

You retain ownership of contact, deal, document, message, recording, integration, and other content you or your users submit to the Service (“Customer Data”). You grant RealSpiro a limited, worldwide license to host, copy, process, transmit, display, and create technical derivatives of Customer Data only as needed to provide, secure, support, and improve the Service, comply with your instructions, and meet legal obligations.

You represent that you have all rights, notices, consents, and lawful bases required to collect, upload, use, disclose, record, and communicate with the people represented in Customer Data. Do not upload protected health information, full payment-card data, government identification numbers, account passwords, or other highly sensitive information unless a RealSpiro feature expressly supports it in writing.

6. Communications, calling, and recording compliance

If you use email, SMS, calling, dialing, voice, sequence, tracking, or recording features, you are the sender or caller and are responsible for your communications. You must comply with applicable consent, identification, opt-out, quiet-hour, do-not-call, telemarketing, anti-spam, call-recording, wiretap, and real-estate solicitation laws, including rules that may vary by state or country.

• Use valid consent records and honor STOP, unsubscribe, do-not-contact, and revocation requests promptly.
• Do not use purchased, scraped, or imported contact data in a way that violates law or the source’s terms.
• Obtain all-party or other recording consent where required before recording or transcribing a call.
• Do not spoof identity, mislead recipients, or send abusive, discriminatory, fraudulent, or unlawful communications.

RealSpiro may apply technical safeguards, but those safeguards do not replace your legal obligations.

Direct mail: postcards and handwritten cards

When you send printed postcards, handwritten cards or other mail through RealSpiro, you are the sender and advertiser. You are solely responsible for the content, recipients and timing of your mail, and for complying with the advertising, solicitation, fair housing, real estate and mortgage licensing and disclosure, privacy, and do-not-mail laws and rules that apply to you, including brokerage and state requirements.

• Templates, suggested wording, wording tips, and optional lines such as an equal housing statement, a license line, a “not a solicitation” notice or a stop-mail notice are conveniences. They are not legal advice, may not be complete or right for your situation, and you may turn them off.
• RealSpiro does not review, approve, or guarantee that your mail complies with any law or rule.
• Honor requests to stop mail promptly. RealSpiro may keep a do-not-mail list for your workspace, which you should not work around.

7. SMS verification codes

You can sign in to RealSpiro with a one-time code texted to the mobile number on your account.

• We send a code only when one is requested on the sign-in page. These messages contain sign-in codes, never marketing.
• Message and data rates may apply.
• Message frequency varies with how often you sign in.
• Reply STOP to opt out or HELP for help. After you opt out, you can still sign in with your email.
• For help, contact info@realspiro.com.
• Carriers are not liable for delayed or undelivered messages.

Our Privacy Policy explains how we handle your number.

Text messages from real estate agents who use RealSpiro

Agents who use RealSpiro may text people who gave them their mobile number and agreed to be contacted, about a home search, sale, showing, or question they asked about. Each agent registers their own number and sends under their own name.

• Consent to receive texts is not a condition of any purchase.
• Message frequency varies. Message and data rates may apply.
• Reply STOP to stop receiving texts from that agent, or HELP for help. You can also contact the agent directly or info@realspiro.com.
• Carriers are not liable for delayed or undelivered messages.
• Mobile numbers and text-messaging consent are never sold or shared with third parties for their marketing, as described in our Privacy Policy.

8. Property data, skip trace, and AI outputs

Not a consumer reporting agency. RealSpiro is not a consumer reporting agency and its data may not be used for credit, employment, tenant, insurance, or other eligibility decisions governed by consumer-reporting law.

Fair housing and anti-discrimination. You must use the Service consistently with fair-housing, anti-discrimination, do-not-call, privacy, and communications laws. Do not treat public-record or skip-trace contact information as consent.

AI outputs can be incomplete, inaccurate, or unsuitable for a particular transaction. Review generated content and verify material facts before relying on or sharing it.

Property, ownership, court, permit, tax, valuation, contact, and other records may come from public agencies, licensed providers, websites, integrations, users, or automated extraction. Sources may be delayed, incomplete, incorrect, unavailable, or changed without notice. AI-generated summaries, scores, recommendations, transcriptions, drafts, and classifications may contain errors or omit relevant facts.

RealSpiro does not provide legal, tax, financial, appraisal, title, engineering, environmental, lending, brokerage, or investment advice. Verify important information with official records and qualified professionals before relying on it. You are responsible for decisions, outreach, filings, offers, disclosures, and transactions made using the Service.

9. Acceptable use

You may not, and may not help another person to:

• violate law, privacy, intellectual-property, fair-housing, anti-discrimination, sanctions, export-control, or third-party rights;
• access another customer’s data, bypass authentication, permissions, plan limits, rate limits, or security controls;
• probe, scan, attack, overload, disrupt, scrape at abusive scale, introduce malware, or interfere with the Service;
• reverse engineer the Service except to the limited extent a restriction is prohibited by law;
• resell, sublicense, mirror, or provide the Service as a service bureau unless expressly permitted by your plan or a written agreement;
• use the Service or its data to discriminate unlawfully, determine eligibility for credit, employment, housing, insurance, or another legally regulated decision without an authorized and compliant basis;
• submit content or instructions that are fraudulent, deceptive, threatening, harassing, exploitative, or infringing.

10. Third-party services and integrations

The Service may connect to payment processors, Cloud operations and security providers, communications providers, email and calendar providers, e-signature providers, listing and public-record sources, mapping services, AI and content-processing providers, and other third parties. Your use of a third-party service is also governed by that provider’s terms. We are not responsible for a third party’s availability, changes, data, actions, or separate charges. You authorize us to exchange data with an integration when you connect or use it, and you may disconnect supported integrations from the product.

11. RealSpiro intellectual property and feedback

RealSpiro and its licensors own the Service, software, designs, documentation, models, branding, and non-customer content, excluding Customer Data and third-party materials. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your internal business purposes during your account term.

If you provide product feedback, you grant us a perpetual, worldwide, royalty-free right to use it without restriction or obligation to you.

12. Suspension, termination, and account deletion

You may stop using the Service at any time. We may restrict or suspend access when reasonably necessary to address security risk, suspected fraud, unlawful use, material breach, nonpayment, harm to users or third parties, or an emergency. We may terminate an account for an uncured material breach after reasonable notice when circumstances permit.

You may initiate account deletion from Settings → Sign-in and security → Delete account. A billing owner of a multi-user workspace must transfer ownership and billing responsibility before deleting that owner account. For eligible deletion requests, RealSpiro cancels a one-person workspace subscription before deleting the workspace, user-scoped application data, known user storage objects, and authentication account. Limited records may be retained when required for fraud prevention, security, tax, accounting, dispute resolution, or legal compliance. See the Privacy Policy for details.

13. Service changes and availability

We may improve, modify, or discontinue features. We do not promise uninterrupted or error-free operation. Planned maintenance, emergencies, internet failures, public-agency outages, provider changes, and events outside our reasonable control may affect availability. Any separate written service-level agreement controls if it expressly applies to your account.

14. Disclaimers

To the maximum extent permitted by law, the Service and all data, reports, integrations, and outputs are provided “as is” and “as available.” RealSpiro disclaims all express, implied, and statutory warranties, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and any warranty arising from course of dealing or usage of trade.

15. Limitation of liability

To the maximum extent permitted by law, RealSpiro and its affiliates, officers, employees, contractors, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, business, goodwill, opportunities, or data, even if advised of the possibility. RealSpiro’s total aggregate liability arising from the Service or these Terms will not exceed the greater of $100 or the fees you paid to RealSpiro for the Service during the 12 months before the event giving rise to the claim. These limits do not apply where prohibited by law.

16. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless RealSpiro and its affiliates, officers, employees, contractors, and suppliers from third-party claims, losses, liabilities, and reasonable costs arising from your Customer Data, communications, violation of law or third-party rights, misuse of the Service, or material breach of these Terms.

17. Governing law and disputes

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules. Unless applicable law requires otherwise, the state and federal courts located in New York County, New York have exclusive jurisdiction, and each party consents to personal jurisdiction and venue there. Before filing a claim, contact us and allow 30 days for an informal resolution attempt. Nothing in these Terms prevents either party from seeking urgent injunctive relief.

18. Changes to these Terms

We may update these Terms. We will post the revised version and update the effective date. If a change materially affects existing paid subscriptions, we will provide additional notice as required by law. Continued use after the change becomes effective constitutes acceptance; if you do not agree, stop using the Service and cancel renewal before the change takes effect.

19. General terms

These Terms, the Privacy Policy, checkout disclosures, and any applicable written order form are the entire agreement about the Service. An order form controls over these Terms only for a direct conflict. You may not assign these Terms without our consent; we may assign them in connection with a merger, financing, reorganization, or sale of the business. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be limited to the minimum extent necessary and the rest remains effective. Sections that by their nature should survive termination do survive.

20. Contact

Questions, legal notices, and billing concerns may be sent to info@realspiro.com or mailed to RealSpiro LLC, 98 Beach St, Staten Island, NY 10304.